CEO/CX: Strategy Chats
Navigating Data for Empowerment vs. Micro-Management:
Transforming Agent Performance through Strategic Insights
Join MaestroQA CEO & Co-Founder, Vasu Prathipati, for an enlightening webinar exploring the influence of data and metrics on QA. Agent training tools such as Screen Captures and KPI dashboards might seem like "big brother" surveillance, but more data actually allows teams to empower agents within adaptable boundaries. Uncover the shift from rigid processes to flexible, data-driven strategies in this engaging session.
When: Thursday, September 21st at 10am PT / 1pm ET
Where: Zoom Webinar
This is part of a twice-a-month webinar series so stay tuned for more!