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Centralize and accelerate remediation workflows
Catch and close the loop on issues across support, fraud, compliance, VOC, and more. MaestroQA powers seamless remediation from flag to fix—turning insights into actions that drive resolution, compliance, and improvement.
Real-time remediation visibility
Track issues across teams in a single view, without waiting on retroactive reporting. With MaestroQA, managers can monitor what’s been flagged, resolved, or is still pending
See unresolved issues by priority, function, or team
Replace manual confluence summaries with live dashboards
Surface issues from QA, complaints, fraud, and KYC in one place
Automate issue handoffs
Eliminate bottlenecks by routing flagged tickets to the right person based on risk, issue type, or team. MaestroQA automates the handoff so nothing gets missed or delayed.
Route issues based on fraud level, VOC complaint, or escalation type
Create team-specific workflows across Support, KYC, Fraud, and more
Ensure follow-through with built-in task ownership and tracking
Catch the right issues at scale
Don’t wait for complaints or DSATs. MaestroQA uses AutoQA and calibrated LLMs to flag gaps across 100% of tickets—so your team can address more than just what’s surfaced manually.
Use AI to detect legal threats, tip-offs, or sensitive behavior
Run prompts across all interactions, not just a sample
Combine internal data with MaestroQA triggers for precise targeting
Drive long-term improvement
Don’t just fix the ticket—fix the system. With RCA, Reporting, and Coaching your team can spot recurring problems and track how remediation drives performance over time.
Identify repeat issues across workflows or agents
Drill into patterns across flagged tickets and root causes
Use QA data to inform coaching, policy, or process changes
Features for Remediation
Performance Dashboard
Surface unresolved issues, track action items by status, and monitor team follow-through—no more waiting on monthly summaries or retroactive reports.
To-Dos
To-Dos, a Coaching sub-feature, drive remediation by turning QA and compliance flags into clear, assigned tasks with full visibility. They ensure the right person takes action and track progress in one place
Auto QA
Use LLMs to surface fraud red flags, compliance gaps, VOC complaints, and more—so you’re not relying solely on dsats or random sampling.
Workflow Automations
Automatically route flagged tickets based on risk level, issue type, or team ownership—eliminating delays and manual triage.
Root Cause Analysis
Spot patterns in remediation data—recurring mistakes, compliance misses, or broken workflows—and take action to prevent them.
Reporting
Monitor remediation outcomes as they happen—no more siloed Confluence reports or spreadsheets.
Screen Capture
Watch exactly how agents handled high-risk workflows—without toggling between systems. Screen capture reveals process breakdowns and speeds up resolution.
Coaching
Connect flagged tickets directly to coaching sessions. Help agents learn from real interactions while keeping compliance and quality on track.
AI Platform
Calibrate LLMs against your real tickets to ensure accuracy—then roll out across 100% of conversations for reliable, scalable flagging.
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