The worlds best brands manage quality with MaestroQA
Capture deeper insights beyond AI’s reach
Get an accurate, unbiased view into the customer experience and agent performance. Reduce the time it takes to surface actionable insights.
Unlimited, fully customizable QA scorecards
Automated grading assignments
Alignment scores & team calibration workflows
Agent Performance & Coaching
Insights to action
Identify, align and quantify agent performance. Utilize omnipresent coaching to identify opportunities, easily share feedback and action items.
Create 1:1 coaching sessions with agents
Share QA feedback with agents
Track agent performance trends, benchmark overtime
Connect to the tools you already use
How to Evaluate “AI” Vendors
Learn best practices for evaluating AI vendors in CX