Quality teams struggle to measure value

MaestroQA customers build human and AI-powered quality programs that deliver results.

The worlds best brands manage quality with MaestroQA

Etsy logo

Automated quality metrics on 100% of your support interactions

Customize and run precise QA metrics to surface actionable insights from all your customer interactions -- voice, chat, text, and screen capture.
Voice of Customer Insights
Automated Agent Quality Metrics
Targeted Root Cause Analysis
Learn More

Capture deeper insights beyond AI’s reach

Get an accurate, unbiased view into the customer experience and agent performance. Reduce the time it takes to surface actionable insights.
Unlimited, fully customizable QA scorecards
Automated grading assignments
Alignment scores & team calibration workflows
Learn More

Insights to action

Identify, align and quantify agent performance. Utilize omnipresent coaching to identify opportunities, easily share feedback and action items.
Create 1:1 coaching sessions with agents
Share QA feedback with agents
Track agent performance trends, benchmark overtime
Learn More

Shadow agents in a remote-first world

Get full visibility into how tickets are handled to give agents targeted coaching.
Native Application
Chrome Extension
Screen Capture Analytics
Learn More

All your customer support data, under one roof

Integrate with your favorite customer support tech stack in a few clicks.
Pre-built Integrations
Open API
Preferred vendor for Salesforce & Zendesk
Learn More

Connect to the tools you already use

How to Evaluate “AI” Vendors

Learn best practices for evaluating AI vendors in CX
Register Now
Friday, April 21st 1pm ET / 10am PT
Zoom Webinar