CEO/CX: Strategy Chat: Get Smart on AI for CX

Dear QA, you are more than a score...

You are not an abacus counter.
You are a domain expert.

It’s time to turn QA into an insights engine that...

Leverages AI to amplify your value (not replace)
Develops your agents and team leads
Identifies voice of customer insights
Drives performance excellence & continuous improvement
And so much more...
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As seen on
Quality & Risk Operational Excellence in CX
Trusted by 100K+ team members around the globe

From QA to Performance Excellence

Shift from traditional QA to performance excellence, expanding impact to a hybrid of use cases in your industry

All Industry QA

Quality as a concept

Think of QA as your research team, delving into the details of people, processes, and operations. MaestroQA's versatile platform meets the unique demands of any industry with scalable solutions that adapt to any context or challenge. Whether optimizing internal processes, enhancing customer interactions, or ensuring recruitment precision, our platform supports an endless array of use cases.

Discover use cases

Call Center Customer Support

Ensure your call center delivers exceptional service with our QA tools that systematically evaluate and enhance agent performance, driving continuous improvement and customer satisfaction.

Coaching QA

Elevate your coaching effectiveness with MaestroQA. Ensure your coaches provide impactful guidance to QA agents, fostering continuous improvement and excellence across your team.

ChatBot QA

Ensure your chatbots deliver accurate, helpful, and engaging responses with our specialized QA tools that evaluate and enhance bot performance continuously.

Voice of Customer

Capture and analyze customer feedback across platforms to refine services and products, using insights to directly influence strategic improvements.

Real-time Assist QA

Optimize live support by ensuring your real-time assist AI is helping agents deliver exceptional service during customer interactions.

Process QA

Streamline and enhance business processes by identifying inefficiencies and areas for improvement, ensuring operations run smoothly and effectively.

Training QA

Elevate your training programs with targeted quality assessments that ensure educational content and delivery meet high standards and drive effective learning.

Internal Service Desk QA

Improve internal support services by assessing and enhancing how service desk interactions handle employee inquiries and issues.

Recruiter QA

Enhance recruitment processes by ensuring interactions and strategies align with best practices and company goals, leading to better hiring outcomes.

Knowledge Base QA

Maintain a high-quality, accurate, and user-friendly knowledge base with regular reviews and updates, ensuring information remains reliable and valuable.

And More...

Extend MaestroQA's capabilities to any aspect of your operations with our flexible and adaptable tools

People Services QA

Drive excellence in People Services with MaestroQA. When people are your core product, QA makes a huge difference. Our platform provides the insights needed to ensure your team delivers consistently outstanding and compliant service. With actionable data, we help you build stronger client relationships, enhance satisfaction, and uphold the highest standards across your business.

Empowering people services brands

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Financial Advisors QA

Ensure excellence in financial advising with MaestroQA. Our platform helps advisors maintain compliance and enhance client trust by grading interactions for professionalism and accuracy, and providing real-time feedback for continuous improvement.

Telehealth QA

Boost patient trust in telehealth with MaestroQA. Assess and enhance the clarity and compassion of each consultation, ensuring compliance with healthcare standards and improving patient outcomes.

Collections QA

Transform collections with MaestroQA. Help agents balance firmness with empathy, ensuring compliance and effectiveness in recovery efforts while maintaining respect and dignity for each client.

And More...

Extend MaestroQA's capabilities to any aspect of your operations with our flexible and adaptable tools.

Marketplaces QA

Empower your marketplace with MaestroQA. Our quality assurance tools optimize every interaction across sellers and buyers, ensuring a seamless, trustworthy transaction environment. From enhancing user satisfaction to ensuring compliance and security, MaestroQA drives continuous improvements for robust marketplace operations.

Empowering marketplace brands

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Trust & Safety QA

Secure your marketplace with MaestroQA by systematically grading and improving safety-related interactions. Ensure that all transactions meet high safety standards, building a safe trading environment for all users.

Marketplace Integrity QA

Maintain a high standard of marketplace integrity with MaestroQA. Monitor and improve the accuracy and honesty of listings and user interactions, ensuring a fair and reliable marketplace for everyone.

Fraud QA

Combat fraud in your marketplace with MaestroQA. Detect and analyze suspicious activities to take proactive steps to minimize risk and protect your community.

Supplier Onboarding QA

Streamline supplier onboarding with MaestroQA. Assesses supplier interactions for compliance and quality, ensuring only the best suppliers make it to your marketplace, enhancing the overall user experience.

Sales QA

Boost marketplace sales with MaestroQA. Refine sales strategies through detailed interaction grading and feedback, optimizing sales processes and increasing conversion rates.

Customer Support QA

Enhance customer support in your marketplace with MaestroQA. Grade support interactions, automate feedback for continuous agent training, and use insights to improve resolution times and customer satisfaction.

And More...

Extend MaestroQA's capabilities to any aspect of your operations with our flexible and adaptable tools

Financial Services & Gambling QA

Strengthen your financial services and gambling operations with MaestroQA. Enhance compliance, improve risk management, and optimize customer interactions, ensuring a secure and efficient service environment tailored to industry-specific regulations.

Empowering financial services & gambling brands

Discover use cases

Payment Operations QA

Optimize payment operations with MaestroQA by ensuring each transaction is processed efficiently and accurately. Reduce errors and enhance transaction security.

Risk Operations QA

Enhance your risk management strategies with MaestroQA. Identify and mitigate potential risks through detailed analysis of operational interactions, providing insights that drive proactive improvements.

Anti-Money Laundering QA

Strengthen AML efforts with MaestroQA’s tailored QA. Detects and grade non-compliant behaviors, enhancing your team's ability to prevent money laundering activities.

Know Your Customer (KYC) QA

Improve KYC processes with MaestroQA by ensuring accurate customer verification and compliance through systematic interaction grading. Streamline onboarding and maintain high standards of customer due diligence.

Customer Support QA

Boost customer satisfaction in financial services and gambling with MaestroQA. Improve support interactions to ensure clarity, compliance, and swift resolution, enhancing customer trust and loyalty.

Financial Advisors QA

Empower financial advisors with MaestroQA by grading advisory interactions for accuracy and regulatory compliance, providing real-time feedback to improve client consultations and trust.

Collections QA

Optimize collections in financial services with MaestroQA. Ensure agents balance effectiveness and empathy, grading interactions to improve recovery rates while adhering to compliance standards.

And More...

Extend MaestroQA's capabilities to any aspect of your operations with our flexible and adaptable tools

Insurance QA

Transform your insurance operations with MaestroQA. Our platform streamlines claims, sharpens underwriting, and enhances sales and support, ensuring precision, compliance, and customer satisfaction at every step.

Empowering insurance brands

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Claims QA

Optimize claims processing with MaestroQA by grading each interaction for accuracy and compliance. Ensure that claims are handled efficiently and correctly, reducing errors and improving customer satisfaction.

Underwriting QA

Enhance underwriting precision with MaestroQA. Ensure compliance with risk policies and improving the speed and accuracy of policy issuance.

Sales QA

Boost insurance sales with MaestroQA by evaluating and refining sales interactions. Help sales teams enhance their approach, improve conversion rates, and ensure compliance with industry regulations.

Customer Support QA

Improve customer support in insurance with MaestroQA. Use actionable insights to train agents, leading to faster resolution times and higher customer satisfaction.

Compliance QA

Ensure both sales and customer support representatives are following key regulatory laws during outbound and inbound calls.

And More...

Extend MaestroQA's capabilities to any aspect of your operations with our flexible and adaptable tools

B2B Software QA

Enhance your B2B software services with MaestroQA. Our platform delivers precise QA to optimize every customer touchpoint, from initial onboarding to ongoing support and sales, ensuring effective engagement and sustained satisfaction.

Empowering B2B software brands

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Customer Support QA

Improve resolution quality and speed in customer support with MaestroQA. Evaluate for effectiveness and compliance, driving improvements that enhance customer trust and loyalty.

Onboarding QA

Streamline customer onboarding with MaestroQA. Ensure new users receive clear, accurate, and helpful guidance, grading interactions to refine processes and boost initial satisfaction.

Sales QA

Refine B2B sales strategies with MaestroQA. Analyze and enhance sales interactions to better align with customer needs, increasing conversion rates and building stronger business relationships.

Professional Services QA

Elevate your professional services with MaestroQA. Ensure top-tier services through actionable insights that improve client interactions and project outcomes, leading to greater client satisfaction and retention.

And More...

Extend MaestroQA's capabilities to any aspect of your operations with our flexible and adaptable tools

Social Media & Media QA

Enhance your social media and media operations with MaestroQA. Our platform optimizes interaction quality, ensures content integrity, and promotes a safe online environment, driving user engagement and trust.

Empowering social media & media brands

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Customer Support QA

Improve customer support in social media and media platforms with MaestroQA. Optimize response quality and speed, ensuring users receive timely, accurate, and helpful assistance, boosting overall user satisfaction.

Trust & Safety QA

Strengthen trust and safety on your platforms with MaestroQA. Enhance monitoring and response strategies to user reports, ensuring a secure and respectful community environment.

Content Moderation QA

Refine content moderation with MaestroQA. Use insights to balance freedom of expression with the need for a safe online space, improving the accuracy and efficiency of content review processes.

DSA Compliance

Achieve DSA compliance with MaestroQA. Ensure precise content moderation, transparency, and effective user appeals, aligning with Digital Services Act requirements. Protect your platform from fines while maintaining high standards and creating a safer digital environment.

And More...

Extend MaestroQA's capabilities to any aspect of your operations with our flexible and adaptable tools

Watch and learn — dive into transformative insights

Effortless integrations for seamless workflows

Seamlessly connect MaestroQA with your essential tools for automated workflows and real-time insights.

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Prioritizing your security

We take data security seriously, allowing you to focus on achieving your business goals with confidence.

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Admin View
Dive into the heart of your organization's performance. Admins can unlock actionable insights across all teams and agents, empowering them to drive strategic decisions and optimize performance at every level.
Manager View
Maximize manager efficiency and effectiveness. Managers can access data specific to their team and agents, enabling targeted coaching and performance optimization tailored to their management responsibilities.
Agent View
Empower your agents with a personalized view tailored to their KPIs, leaderboard standings, and coaching sessions. From QA scores to CSAT ratings, agents are equipped to make actionable improvements, driving performance excellence and success.