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Fireside Chat: Quality & Risk Operational Excellence in CX

Create a culture of continuous improvement

Create a culture of

continuous improvement

We help our customers transition from traditional QA Programs to Performance Excellence initiatives, emphasizing actionable insights over QA scores alone.

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Quality & Risk Operational Excellence in CX
Trusted by 100k+ users

Eliminate QA Data Silos

Unleash actionable insights and dynamic coaching across KPIs

MaestroQA's performance dashboards revolutionize the way QA teams operate, bridging the gap between QA metrics and other critical KPIs. Eliminate QA data silos and unclear ROI impact.

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Admin View
Dive into the heart of your organization's performance. Admins can unlock actionable insights across all teams and agents, empowering them to drive strategic decisions and optimize performance at every level.
Manager View
Maximize manager efficiency and effectiveness. Managers can access data specific to their team and agents, enabling targeted coaching and performance optimization tailored to their management responsibilities.
Agent View
Empower your agents with a personalized view tailored to their KPIs, leaderboard standings, and coaching sessions. From QA scores to CSAT ratings, agents are equipped to make actionable improvements, driving performance excellence and success.

Watch and learn — dive into transformative insights

Get inspired by our customer stories

Getaround's journey to agent Performance Excellence with MaestroQA

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30%

Increase in CSAT

from 60 to 78% on average

120%

Decrease in agent ramp time

from 182 days to 90 days

300%

Increase in monthly coaching sessions

from an average of 1 to 4.1 per month / per agent

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Close the feedback loop through coaching

Transform your approach to QA by fostering collaboration between your QA team and team leads. Embrace a coaching-centric culture that prioritizes high-quality coaching for agents to drive continuous improvement and elevate performance standards.

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Shift from random sampling to targeted deep dives

Refine focus by shifting from random sampling to targeted deep dives. Utilize Auto QA and KPIs to pinpoint optimal QA Team priorities, enabling the Quality Team to focus on driving actionable insights across people, processes, policies, and products.

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Expand QA to evaluate team leads

Expand QA focus to include team leads, acknowledging their vital role in performance. Embrace a comprehensive QA approach, promoting managerial excellence to drive continuous improvement and achieve optimal team outcomes.

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Effortless integrations for seamless workflows

Seamlessly connect MaestroQA with your essential tools for automated workflows and real-time insights.

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Prioritizing your security

We take data security seriously, allowing you to focus on achieving your business goals with confidence.

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Our customers love us

See the product in action + learn how we improve service quality.

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