Maestro allows for seamless grading and review with the ticket and grades sitting side-by-side in addition to allowing the agent to see the scorecard they're graded on right within the review. Agents feel more empowered and energized to resolve any areas of improvement on their own with Maestro.
Eric Komo
,
Leadpages
,
Technical Trainer
Like so many other companies we started with a complicated mess of Google spreadsheets and a roundabout feedback loop. The MaestroQA integration has helped us decrease our audit time by 50% in most channels with an easy automation, search feature and side-by-side functionality.
Sir Nick Martin
,
Harry’s
,
Manager of Customer Experience Operations
Not only has it made my job easier by simplifying my workflow, its enhanced the agent experience with quality monitoring, changed our perspective, and ultimately will lead to higher NPS and CSAT scores.
Valerie Figueroa
,
NoonHome
,