Create a culture of continuous improvement
Create a culture of
We help our customers transition from traditional QA Programs to Performance Excellence initiatives, emphasizing actionable insights over QA scores alone.
Watch and learn — dive into transformative insights
Shift from random sampling to targeted deep dives
Refine focus by shifting from random sampling to targeted deep dives. Utilize Auto QA and KPIs to pinpoint optimal QA Team priorities, enabling the Quality Team to focus on driving actionable insights across people, processes, policies, and products.
Discover additional product features
Shadow agents in a remote-first world
Elevate agent performance with our screen capture feature, offering full visibility into ticket handling for targeted coaching. Available as a native application or Chrome extension, maximize efficiency with screen capture analytics.
Elevate your team's performance with gamified leaderboards
Ignite performance excellence with Leaderboards, fostering a culture of continuous improvement through friendly team competition. Elevate dashboards, customize configurations, and gamify the agent experience for amplified results.
Automated quality metrics on 100% of your support interactions
Explore Voice of Customer Insights, Automated Agent Quality Metrics, and Targeted Root Cause Analysis for actionable insights.