An Honest Perspective
We spoke to prospects who trialed both products and asked them to give us honest feedback on both. Here’s what we learned.
QA + CSAT TOOL
Medallia’s biggest value proposition is that they offer both a survey tool and QA tool in one.
BASIC QA NEEDS
Medallia has a QA tool that checks off the basic needs, but they are not investing as heavily in this area which leads to inefficient product workflows and reporting.
Medallia’s product roadmap is set to focus on delivering primarily “voice of customer” insights and leveraging its native survey tool to do so.
QA + REPORTING + COACHING TOOL
Maestro’s value proposition is offering the best tool for easily finding and reporting on agent performance and then coaching those agents to drive improvement.
ADVANCED QA NEEDS
Maestro’s product is known to support advanced QA teams and their needs. Our features drive efficiency and allow for easy customization.
PERFORMANCE EXCELLENCE FOCUS
Maestro’s product roadmap is set to focus on delivering insights on the performance of your team to drive team improvements, which will lead to business and customer experience improvements.
Medallia will appeal to teams primarily looking to consolidate their survey and QA tool in one and prioritizing voice of customer insights. In contract, Maestro attracts teams who are looking for a tool that will deliver and drive critical improvements in team performance and therefore result in business and customer improvements as well.
Curious to see if Maestro is the platform for you? See it in action 👇