Features Overview
CSAT doesn't tell the full story
MaestroQA makes it easy to understand support quality, so that you can improve every part of the customer experience.
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Trusted by 100K+ team members around the globe
Elevate your support team with our powerful features
Performance Dashboard
The key to performance excellence is in your hands
Auto QA
Supercharge your manual quality program
Report Builder
Tailored insights and data visualization
Screen Capture
Capture multiple interactions simultaneously
Root Cause Analysis
Discover in-depth insights through root cause analysis
Coaching
Onboard agents and enhance coaching sessions
Transcriptions
Accurate transcription for omni-channel QA
Leaderboards
Friendly competition, amplified
Scorecard Builder
Measure what matters with customizable scorecards
Workflow Automations
Effortlessly assign and evaluate agent performance
Calibrations
Achieve alignment with calibration workflows
QA Reporting
Customizable report builder for call center QA insights
Customer Experience Team
Maximize customer satisfaction
AI Platform
Calibrate with LLMs to ensure AI accuracy
AskAI
Dive deeper into your performance insights with GPT prompting
Prioritizing your security
We take data security seriously, allowing you to focus on achieving your business goals with confidence.
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