Spreadsheets worked when managing a support team was simpler
Today, managers need an omnichannel quality platform to coach agents to meet increasing customer expectations
Managers' jobs are hard
Increased competition, customer expectations, and real-time channels make support more complicated, and teams harder to manage.
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Existing tools don't cut it
Managing quality in spreadsheets results in out-of-date feedback for agents, insufficient reporting, and a poor coaching experience.
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Omnichannel QA software
With the right tool, managers can empower agents with real-time feedback, granular insight into agent performance, and pinpointed coaching.
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