Customizable report builder for QA insights
Leverage customizable reporting to drive impact in your organization's people, processes, and products.
Grader Productivity Reporting
Improve grader efficiency
Boost productivity with MaestroQA's Grader Performance Dashboard for streamlined grading processes and actionable insights.
Accelerate grading analytics with metrics such as Average Grading Time (AGT)
Track grader alignment and grading volume for team consistency
Optimize grading practices by analyzing appeals trends
Analyze ticket replacement reasons and grading patterns
Agent QA Reporting
Optimize agent performance
Unleash the power of MaestroQA's Agent QA Performance dashboard to boost agent effectiveness, monitor QA trends, and enhance the quality of customer interactions.
Track and optimize agent QA performance
Identify improvement areas with feedback
Monitor quality trends, identify top agents
Set benchmarks and compare teams
“Insights picked up during QA lead to coaching opportunities about 98% of the time. MaestroQA surfaces issues that can be fixed at the agent level, such as CX skills and other behaviors that need to be changed.”
Streamline calibration alignment
Utilize MaestroQA's Calibration Alignment Reporting to streamline calibration, enhance consistency, and ensure accurate scoring across graders.
Analyze grader alignment in reports
Address scoring discrepancies
Break down alignment by specific criteria
Track grader performance over time
Facilitate effective communication in calibration
Reporting on your feedback Loop
Close the feedback Loop
Elevate your Quality Assurance (QA) strategies with MaestroQA's Engagement and Coaching Metrics. Gain actionable insights, track progress, and drive improvement in feedback processes.
Measure agent engagement rates
Track agent progress and trends
Analyze coaching effectiveness score
Identify coaching opportunities, performance gaps
Automated QA KPIs
Automate quality assessment
Use AI classifiers to build customizable logic that categorizes and labels data, improving efficiency and accuracy in analyzing customer interactions for valuable insights and performance measurement.