
Improve grader efficiency
Accelerate grading analytics with metrics such as Average Grading Time (AGT)
Track grader alignment and grading volume for team consistency
Optimize grading practices by analyzing appeals trends
Analyze ticket replacement reasons and grading patterns


Optimize agent performance
Track and optimize agent QA performance
Identify improvement areas with feedback
Monitor quality trends, identify top agents
Set benchmarks and compare teams
“Insights picked up during QA lead to coaching opportunities about 98% of the time. MaestroQA surfaces issues that can be fixed at the agent level, such as CX skills and other behaviors that need to be changed.”
Streamline calibration alignment
Analyze grader alignment in reports
Address scoring discrepancies
Break down alignment by specific criteria
Track grader performance over time
Facilitate effective communication in calibration


Close the feedback Loop
Measure agent engagement rates
Track agent progress and trends
Analyze coaching effectiveness score
Identify coaching opportunities, performance gaps
Automate quality assessment
Customize Auto QA metrics
Visualize metrics with heat-map
Ticket-focused QA, coaching, feedback
Track performance, drive improvement
