QA SCORECARD BUILDER
Measure what matters with customizable QA scorecards
Gain reliable and actionable insights with our customizable, data-driven QA scorecard builder.
Better score controls to advance agent evaluations
Rely on a comprehensive and customizable question design within a rubric to help graders evaluate agents based on set criteria in organized sections for performance scoring.
Organize scoring questions into rubric sections
Use standard, bonus, or auto-fail sections
Select multiple-choice or linear scale formats
Assign custom weighted section percentages
Understand what's causing problems, drive actionable insights
Gain deep, actionable insights into business operations with our customizable root cause analysis scorecards.
Identify coaching opportunities
Develop action plans
Provide more granular and personalized feedback
Unlock exciting and personalized insights in rubrics by using conditional questions to prompt specific feedback from graders, without impacting the overall score.
Specific insights based on selected options
Avoid impacting overall QA score
Require feedback on key selections
Auto-Fails and Bonuses
Improve the accuracy and effectiveness of scorecards
Utilize bonus and auto-fail sections in your MaestroQA evaluation form to incentivize and enforce exemplary agent behavior and performance.