Transcriptions
Accurate transcription for omni-channel QA
MaestroQA offers an affordable solution for companies, transcribing 100% of calls without high expenses, unlike others who charge per minute or hour.
Diarize conversations to distinguish speakers and gain insights for enhancing agent performance and customer service
Redaction protects customer data by removing sensitive information
Interactive transcript UI enables efficient grading by skipping dead time and identifying friction points
Easily report hold time or escalations for analysis
Auto QA
Leverage the power of AI
Utilize AI classifiers to build custom logic that highlights customer interactions directly impacting your business goals.
Build custom Quality KPIs for comprehensive performance assessment
Identify areas for targeted QA initiatives
Automatically grade 100% of interactions for increased efficiency
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How AI is Transforming Quality Assurance in Customer Support
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“We’re only sampling 2% of our interactions – AI can help us to do 100% sampling, providing us with more insight”
Export Conversations
Effortlessly export transcripts into your internal tools for AI projects
Gain a competitive edge by seamlessly accessing and leveraging call data from your Helpdesk and MaestroQA. This empowers improved decision-making and enhances efficiency across multiple projects, regardless of the tool you’re working in.
Enable seamless S3 integration for exports
Generate detailed CSV transcripts that include metadata
Access key information like speakers and timestamps for enhanced analysis
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