MaestroQA + Zendesk

The most powerful way to leverage your customer data in Zendesk. Understand true performance beyond CSAT, and empower your agents to make your brand shine.
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6250 hours
agent work saved
96-99%
CSAT
30%
decrease in AHT

Understand Agent Performance With Actionable Data

  • See agent performance trends over time
  • Create relevant trainings based on team knowledge gaps
  • Understand the true relationship between CSAT and quality
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Totally Customizable for Your Needs

  • Create a QA program that’s relevant for your customer, team, and brand
  • Import existing rubrics or build new rubrics in minutes
  • Reduce manual errors with an automated, streamlined QA experience
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Get started immediately with
the free MaestroQA Lite App

Want to test MaestroQA? Build rubrics and grade tickets with the MQA Lite app. Check it out on the Zendesk app marketplace.
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Our Ultimate Guide to CX QA Scorecards is your go-to resource for all things QA
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