Platform
Conversation Analytics
Integrations
Data Warehouse + API Ingest
Analysis
AskAI
AI Platform
Reporting
Action
Quality Assurance
Coaching
Export
Use cases
Voice-of-Customer Analysis
Compliance Risk
Missed Sales Opportunities
Churn and Escalation Detection
AI Chatbot Monitoring
BPO Governance
Customer Stories
Explore
Brex Builds a Conversation Insights Engine
Betterment Reduces Chatbot Risk
Angi Drives Sales & Reduces Compliance Risk
Resident Improves Retention & LTV
Oura Measures 100% Customer Sentiment
DraftKings Improves Business Outcomes With AI Coaching
Resources
Pricing
Webinars
The Guide to Conversation Analytics
Conversation Analytics: MaestroQA vs. Snowflake
The Art of Conversation Summit
Help Center
Learn
Predictive CSAT Playbook
Turning AI Insights into Action
Hybrid Bot & Agent Quality Program
Quality Beyond Agent Performance
At MaestroQA, we consider empathy as putting yourself in the customer’s shoes. In this blog, we provide a guide to understanding empathy in customer service.
Customer service skills are essential to improving customer experience. Learn why empathy, authenticity, and tone are critical for your call center team.
