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Conversation Analytics
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Data Warehouse + API Ingest
Analysis
AskAI
AI Platform
Reporting
Action
Quality Assurance
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Use cases
Voice-of-Customer Analysis
Compliance Risk
Missed Sales Opportunities
Churn and Escalation Detection
AI Chatbot Monitoring
BPO Governance
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Explore
Brex Builds a Conversation Insights Engine
Betterment Reduces Chatbot Risk
Angi Drives Sales & Reduces Compliance Risk
Resident Improves Retention & LTV
Oura Measures 100% Customer Sentiment
DraftKings Improves Business Outcomes With AI Coaching
Resources
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The Guide to Conversation Analytics
Conversation Analytics: MaestroQA vs. Snowflake
The Art of Conversation Summit
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Learn
Predictive CSAT Playbook
Turning AI Insights into Action
Hybrid Bot & Agent Quality Program
Quality Beyond Agent Performance
Ensure the best customer service experience by using Quality Assurance Scorecards. Learn the process of building one for chat + email in this blog post.
In this blog post, we provide a comprehensive guide to creating an omnichannel call center quality assurance scorecard to transform your QA processes.
Gain insights from a seasoned Director of CX on creating effective multi-channel quality forms. Learn essential components that ensure comprehensive quality assurance across various customer support channels.
