Conversation Analytics: The Untapped Data Driving Business Impact
Unlock the power of Conversation Analytics. Learn how AI transforms calls, chats, and emails into actionable insights that boost revenue, reduce churn, and uncover business risks.
Quality Assurance
Refine your quality assurance program with scorecard designs, calibration techniques, and automated workflows. Explore actionable insights to maintain high standards of customer service and continuous improvement.
From Burnout to Breakthrough: Building Stronger Customer Support Systems for 2026
Join MaestroQA’s Scott Kelly and Evolution Coach Belma McCaffrey—who has partnered with leaders at globally recognized brands including Chanel, Burberry, Owyn, Oath, The Financial Times, and EisnerAmper—for a practical, forward-looking workshop designed for Support, CX, and VoC leaders. Together, they’ll explore how to rebuild resilience into your systems before 2026.
Thursday, November 20th | 11am PT/2pm ET
Agent Coaching & Development
Empower your customer support agents with coaching techniques, training programs, and performance management strategies that elevate their skills and morale. Learn how data-driven coaching can transform your team's performance.
AI & Technology in CX
Stay ahead of the curve by leveraging AI and emerging technologies to transform customer experience (CX). From chatbots to sentiment analysis, discover how automation and machine learning are shaping the future of customer support.
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