What metric do you believe is the most misleading to evaluate people against?
18.75% Re-Open Rate
50% Total Time to Resolution
21.74% # of Touches
Quality teams are reinventing to solve this Metrics Trust Gap 100x better
Download Worksheet to document your Metric Trust Gap
Use this worksheet to map out the current metrics your team uses and mark which ones your team feels are accurate vs. misleading.
“We changed our team name from Quality Assurance to Performance Excellence”