Future of quality with AutoQA
Quality Teams are shifting from Random QA to Targeted Root Cause Analysis.
Metrics trust gap
What metric do you believe is the most misleading to evaluate people against?
Manual QA programs were invented to solve the Metrics Trust Gap.
Poll #1
18.75% Re-Open Rate
50% Total Time to Resolution
25% Sentiment
Poll #2
45.65% CSAT
26.09% AHT
21.74% # of Touches
6.52% FCR
Quality teams are reinventing to solve this Metrics Trust Gap 100x better

“We changed our team name from Quality Assurance to Performance Excellence”
MaestroQA Customer
Our 3 Predictions On How AutoQA Will Change How Quality Teams Will Operate
Prediction 1
QA Teams will move from primarily Random to mostly Targeted
Prediction 2
AutoQA KPIs will fill the role of Random QA and become industry standards like CSAT, FCR, or AHT
Prediction 3
QA teams will use productivity, QA, and CX data as a heat map to identify hotspots to deep dive
