PLAYVOX Integration
MaestroQA + Agyle Time
Seamlessly integrate your Agyle Time workforce data and productivity metrics with MaestroQA
Workforce Structure Integration
Effortlessly sync your support team structure
Automatically synchronize your support team structure, including agent user and groups, ensuring always up-to-date operations for maximum efficiency and collaboration.
Automatically update agent and user groups based on employee attributes
Sync employee attributes from Agyle Time for seamless group management
Streamline QA workflows and improve operational efficiency
Learn More
Are you ready to unlock the full potential of your quality program?
Request a demo
Workforce Management Metrics
Elevate agent performance analytics
Empower your team and fuel continuous growth by seamlessly integrating Agyle Time's workforce management metrics into MaestroQA. Experience higher impact insights from the fusion of WFM, Auto QA, and AI.
Monitor WFM efficiency metrics, including adherence, occupancy, and AHT, directly within MaestroQA
Gain a holistic view of agent performance and productivity via a seamless integration with our KPI dashboard
Surface critical trends and insights with fully customizable metrics powered by AI, Auto QA, and WFM data
Analyze team-wide or individual performance to uncover areas for improvement and drive growth
Learn More
.svg)
[Webinar] How to Build BI Solutions for your QA Team
Watch this on-demand webinar exploring efficient approaches to creating in-house business insights solutions for QA Teams.
Watch the Webinar
