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Larrita Browning

Head of Marketing at MaestroQA
Larrita is Head of Marketing at MaestroQA. She is passionate about creating engaging and creative content and enjoys learning about new technology that makes our digital lives easier.

Kick Start Your Customer Service BPO Partnership Successfully

We go through an in-depth discussion on Call Center BPOs, including selecting and onboarding a BPO, as well as how to get the most out of your partnership.

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Empathy in Customer Service: Everything You Need to Know

At MaestroQA, we consider empathy as putting yourself in the customer’s shoes. In this blog, we provide a guide to understanding empathy in customer service.

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Measuring An Organization's 3 Ps: People, Process and Product

We explore some of the data available for an organization's three Ps, how to measure them, and how they might exploit that data.

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Leveraging Customer Sentiment to Improve CX in Call Centers

Looking for a scalable, automated way to leverage customer sentiment data? MaestroQA is proud to introduce our Sentiment Analysis Dashboard to meet those needs.

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