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Larrita Browning

Head of Marketing at MaestroQA
Larrita is Head of Marketing at MaestroQA. She is passionate about creating engaging and creative content and enjoys learning about new technology that makes our digital lives easier.

Call Calibration: What is It & What are the Benefits?

Align your QA teams with effective call calibration. Learn how to use this valuable process for consistent quality in customer interactions.

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Elevating Customer Satisfaction with Visibility & Coaching

In this blog post, we'll share insights and strategies to provide your in-house and BPO partners with the tools they need to elevate customer satisfaction.

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Champion-Challenger Model: Improve Customer Service In BPOs

In this blog, we'll uncover four essential strategies to help drive better BPO performance. Learn how techniques like the Champion-Challenger model can help.

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5 Key Strategies to Supercharge Your BPO Partnership

In this blog, we’ll explore five key training and development strategies that are proven to establish and maintain successful BPO partnerships. Read more here!

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