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Quality Beyond Agent Performance
Align your QA teams with effective call calibration. Learn how to use this valuable process for consistent quality in customer interactions.
In this post, we discuss building the foundations of a robust quality assurance program with Call Calibrations and how it can increase your QA team's alignment.
If you want a good customer experience, you have to have a good agent experience first. In this blog, we address how to fix and address your agent experience.
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