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Quality Beyond Agent Performance
In this blog, we'll dive into how machine-learning models are impacting Quality Assurance and the role of support agents.
If you want to keep your brand competitive, exceptional customer service experiences have to be your priority. Make sure all of your support interactions include these five components.
Successful customer experience teams know that checklists don’t build trust with people; only other people can do that. Learn customer service management 101.
Brooklinen relies on their CX University to deliver on customers’ high expectations, while onboarding and training agents remotely. Learn more!
In this blog, we outline 21 must-know terms every customer support + QA person needs to know. We start with the basics (like CSAT & NPS) then dive deeper.
