Customer experience

Empowering CX Heroes with MaestroQA

Unlocking Exceptional Customer Experiences Together

At MaestroQA, our mission is clear: to empower and celebrate CX and QA professionals — the often unsung heroes, tirelessly working to ensure every customer interaction is seamless. While other departments may steal the spotlight, we recognize the pivotal role you play in maintaining customer satisfaction.

Our Commitment:

We champion CX professionals, providing unwavering support and empowerment to help you make a significant impact on customer experiences, fostering long-term loyalty, and enhancing retention.

CX+ QA Champions

We’re dedicated to recognizing and elevating the unsung heroes of the CX world. We provide unwavering support and guidance, making CX professionals our top priority.

Effortless Excellence

With MaestroQA, your transition to excellence is swift and hassle-free. Our Implementation Managers and CSMs ensure a smooth integration and fast on-boarding, so you can achieve exceptional results without delay.

Insights for All

We are committed to unlocking the potential of data and actionable insights for all team members -- from leadership, to supervisors, agents, and BPO partners, and more.

What our customers are saying

Aug 10, 2023

"It is easy to navigate and the user interface adapts well with the need."

Aug 10, 2023

"Maestro is the best"

Jun 07, 2023

"Having great experience through MaestroQA"

Jun 30, 2023

"Very supportive and informative"

Jul 03, 2023

"Gives me better understanding of myperformance"

Aug 11, 2023

"MaestroQA is an amazing partner"

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Dedicated Customer Success Guidance

Partnering with you to maximize customer satisfaction, your CSM is your QA journey's navigator

Your CSM will accompany you every step of the way on your QA journey. Whether you're just starting with manual QA or ready to dive into the world of AutoQA, your CSM will serve as your compass to harness the full potential of QA for driving business-level initiatives and achieving performance excellence within your CX team and organization at large.

Your CSM will:

Serve as your personal MaestroQA product expert, available for regular meetings, and maintaining an open line of communication with you

Assist you in constructing both standard and unique workflows in the MaestroQA tool

Facilitate the process of gathering and conveying your feedback to the product team, actively shaping the product development roadmap

Guide you in crafting scorecards/rubrics and coaching workflows that will have the most significant impact on your business

Serve as a troubleshooting expert, addressing any issues that may arise during your QA journey

Our Customers

Efficient Implementation for Seamless Transition

Collaborate one-on-one with your implementation manager for a smooth start with MaestroQA

Collaborate one-on-one with your Implementation Manager to seamlessly transition into the Maestro tool and start generating insights from day one. Your Implementation Manager is committed to integrating Maestro into your current workflows, ensuring that you and your customers experience uninterrupted service.

Your Implementation Manager will:

Conduct discovery sessions with you to gain a comprehensive understanding of your existing workflows, systems, and metrics

Be dedicated to designing in-app solutions tailored to address your most complex workflows

Be committed to speed and efficiency, ensuring you're up and running well before your busiest seasons

Work closely with our product and engineering teams to identify critical product gaps affecting your success and collaborate on innovative product solutions

Our Customers’ Stories

Unlocking QA Potential: How Angi Transformed Quality Assurance from Grading to Growth

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Quality Assurance: From Villain to Teammate How Hims & Hers Empowered Agents by Improving Scorecards

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Achieve Customer Satisfaction Excellence: Insights from Gousto's Customer Care Manager on Optimizing Reporting and Coaching Systems

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