Omni Channel Support
Omni-channel support assigns agents across channels based on skills, using QA insights to optimize efficiency. MaestroQA identifies agent skill sets, guiding support strategies and improving performance.
Service Cloud Voice
MaestroQA Screen Capture capabilities seamlessly combine screen recordings and audio recordings, enabling evaluation of agent performance using video+audio to assess and analyze interactions.
MaestroQA's integration retrieves 100% of customer interactions, facilitating Auto QA, custom metrics, and support insights. This includes channels like email, messaging, live chat, and chatbots, extending beyond service-related scenarios to encompass marketing and other engagements.