MaestroQA + Salesforce
Unleash MaestroQA's power in your Salesforce ecosystem for exceptional support, agent development, and optimized processes.
MaestroQA Integrations
Omni Channel Support
Omni-channel support assigns agents across channels based on skills, using QA insights to optimize efficiency. MaestroQA identifies agent skill sets, guiding support strategies and improving performance.
Service Cloud Voice
MaestroQA Screen Capture capabilities seamlessly combine screen recordings and audio recordings, enabling evaluation of agent performance using video+audio to assess and analyze interactions.
Digital Engagement
MaestroQA's integration retrieves 100% of customer interactions, facilitating Auto QA, custom metrics, and support insights. This includes channels like email, messaging, live chat, and chatbots, extending beyond service-related scenarios to encompass marketing and other engagements.
Quick setup and complete sync
Seamless synchronization of tickets/cases from popular helpdesks and CRMs into MaestroQA
Integrate with Zendesk, Salesforce, Helpshift, Kustomer, Intercom, Freshdesk, and more!
Tickets automatically populate and sync daily, as quickly as every hour
Enhances agent performance for exceptional customer experiences
Streamline agent insights and coaching
Access grading data, coaching data, and analytics insights without leaving Salesforce
In-app coaching dashboard empowers agents to track their performance
Feedback Table views to enhance collaboration between agents and managers
Customizable analytics for personalized QA and support insights
Simplifies agent workflows, reducing platform switching
“The ability to do Screen Capture on chat and SMS was also something we didn't have before. So it checked all the boxes.”
Jose Castro
Director of Customer Care, OnTrac
Enhance performance and compliance
Record directly in your helpdesk or native app via a seamless google-chrome extension
Targeted coaching with Moments feature tracking specific URLs and workflows
Omni-channel solution for capturing agent interactions
Achieve compliance and privacy with our secure configuration options
Identify process gaps and bottlenecks for improved efficiency
Complete the agent feedback loop all within Salesforce
Access Lightning Web Component widgets for an enhanced user experience
Utilize a side-by-side QA scorecard inside Salesforce for meaningful agent performance assessment
Unlock the potential for agent development and career growth with Maestro's insights
Harness extensive QA data within Salesforce for smarter, data-driven decision-making
Improve key metrics like CSAT, NPS, AHT, and FCR with MaestroQA's integration
.svg)
[Webinar] Champion-Challenger Model: How to Drive Better BPO Agent Performance & Happier Customers
Gain insights from Justin Evans, a seasoned CX expert, as he discusses how he effectively utilized a Salesforce + MaestroQA tech stack to centrally manage and report on quality assurance,.
