Zendesk Integration

MaestroQA + Zendesk

Automate QA with insights tailored to your needs. Gain real-time visibility into agent performance, customer experience, and business operations.

Accelerate performance and productivity within Zendesk

Enhance your Zendesk workflow by providing direct access to QA data, coaching feedback, and performance analytics, enabling improved agent productivity and superior customer service.
Effortlessly view QA scores, track trends, and delve into feedback context directly from Zendesk
Provide feedback and coaching sessions without leaving the Zendesk interface
Elevate agent performance with an aggregated view of graded tickets and coaching sessions

"MaestroQA's integration with Zendesk provides our agents with the tools they need to continually evolve. Seamless access to grading, scorecards, and personalized feedback within Zendesk empowers them to take ownership of their performance and improve autonomously."

Eric Komo

Technical Trainer, Leadpages

Zendesk Marketplace

Complete visual and audio recordings

Capture and analyze audio and visual interactions between agents and customers to provide a comprehensive understanding of customer experiences.
Automatically activate omni-channel screen recording during chat, voice, and email interactions inside Zendesk
Prioritize both compliance and privacy with our secure configuration options
Illuminate process gaps and efficiency bottlenecks by analyzing a complete picture of interactions
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Effortless data synchronization

Seamlessly integrate MaestroQA with Zendesk to pull in conversation data and metadata, empowering your support team with actionable insights.
Simplify data synchronization with a one-click integration
Effortless access to omni-channel conversations & metadata
Utilize Zendesk’s custom fields for tailored metrics and streamlined Root Cause Analysis (RCA)
Agent performance data and feedback all in Zendesk
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[Case Study] Using QA Data to Its Fullest Potential with Zendesk

Zendesk is more than just a MaestroQA integration; it is also a valued customer! Explore how Zendesk enhances support quality and improves customer experiences by leveraging data-driven coaching and targeted training with MaestroQA.

Read the Case Study