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Larrita Browning

Head of Marketing at MaestroQA
Larrita is Head of Marketing at MaestroQA. She is passionate about creating engaging and creative content and enjoys learning about new technology that makes our digital lives easier.

Improving the Customer Experience with DSAT Scores

DSAT scores are often overlooked but can provide powerful insights into your organization’s weakest links. Learn how to turn DSAT into a growth opportunity.

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The Art of Outsourcing Customer Support: Lessons from Stitch Fix's BPO Partnership

In this blog post, we delve into the world of outsourcing customer support and share valuable insights from industry leader Stitch Fix, an online personal style service with over 3.1 million active users.

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Writing the Auto QA Playbook & Transforming Customer Support

Learn how an Auto QA program can transform customer support, improve key performance indicators such as CSAT and AHT, and ultimately boost your bottom line.

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BPO Call Centers: Best Practices for Quality Assurance

Enhance customer interactions with best practices for BPO call centers. Learn strategies to ensure quality service and customer satisfaction.

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