Platform
Conversation Analytics
Integrations
Data Warehouse + API Ingest
Analysis
AskAI
AI Platform
Reporting
Action
Quality Assurance
Coaching
Export
Use cases
Voice-of-Customer Analysis
Compliance Risk
Missed Sales Opportunities
Churn and Escalation Detection
AI Chatbot Monitoring
BPO Governance
Customer Stories
Explore
Brex Builds a Conversation Insights Engine
Betterment Reduces Chatbot Risk
Angi Drives Sales & Reduces Compliance Risk
Resident Improves Retention & LTV
Oura Measures 100% Customer Sentiment
DraftKings Improves Business Outcomes With AI Coaching
Resources
Pricing
Webinars
The Guide to Conversation Analytics
Conversation Analytics: MaestroQA vs. Snowflake
The Art of Conversation Summit
Help Center
Learn
Predictive CSAT Playbook
Turning AI Insights into Action
Hybrid Bot & Agent Quality Program
Quality Beyond Agent Performance
In this blog, we provide actionable insights for revamping QA scorecards to boost your team's performance and drive unparalleled results in quality assurance.
Trying to understand who should run QA for your support team? Spoiler alert: you probably need a dedicated QA specialist. This blog post has all the answers.
Bad customer service should not be an outcome of rapid growth. A quality assurance program can help you ensure CSAT scores remain high as your team grows.
Improving customer satisfaction (aka CSAT) is key to support team success. Learn how to improve customer satisfaction with CX quality management in this blog.
Explore how MaestroQA's experts use customer service quality assurance to unlock higher CSAT scores. Learn about the techniques and benefits of implementing a robust QA program.
