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Brex Builds a Conversation Insights Engine
Betterment Reduces Chatbot Risk
Angi Drives Sales & Reduces Compliance Risk
Resident Improves Retention & LTV
Oura Measures 100% Customer Sentiment
DraftKings Improves Business Outcomes With AI Coaching
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The Guide to Conversation Analytics
Conversation Analytics: MaestroQA vs. Snowflake
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Predictive CSAT Playbook
Turning AI Insights into Action
Hybrid Bot & Agent Quality Program
Quality Beyond Agent Performance
In this blog, we provide actionable insights for revamping QA scorecards to boost your team's performance and drive unparalleled results in quality assurance.
Discover how customer service QA can identify which soft skills correlate with high CSAT scores, based on analysis of 150,000 interactions. Gain insights to enhance agent training and customer satisfaction.
Explore critical agent skills that significantly affect customer satisfaction. Learn how technical skills and compliance impact CSAT scores and discover best practices for training agents to enhance customer interactions.
Discover three strategic steps to improve CSAT scores through targeted quality assurance efforts. Learn how to refine your call center operations to enhance customer satisfaction.
Explore the importance of creating clear paths to resolution in customer service. Learn techniques to streamline problem-solving and enhance customer satisfaction.
