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Hybrid Bot & Agent Quality Program
Quality Beyond Agent Performance
In this blog, we'll dive into how machine-learning models are impacting Quality Assurance and the role of support agents.
Onboarding your customer service team to a new QA program takes time. This blog post details the full process so you can get up-and-running smoothly.
Trying to understand who should run QA for your support team? Spoiler alert: you probably need a dedicated QA specialist. This blog post has all the answers.
Customer experience teams can make or break your brand. We examine how three brands use QA to ensure that their customer service interactions stay on brand.
Discover strategies to build customer loyalty and trust through proactive customer service. See how MaestroQA and Barkbox use QA scores to enhance customer satisfaction and foster long-term relationships.
