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Quality Beyond Agent Performance
In this blog, we'll dive into how machine-learning models are impacting Quality Assurance and the role of support agents.
MaestroQA hosted a panel of top eCommerce brands like Nordstrom and Bespoke Post to learn how they're ensuring every customer experience is exceptional.
In this blog, we provide a comprehensive guide for customer experience (CX) leaders on current e-commerce industry trends, tactics, metrics and more.
There are lots of customer support & quality assurance jobs out there. If you're just starting your search, start here for these posts from our network!
Our customer experience quality assurance community recommended these 4 books at our conference "The Art of Conversation." Get the list and give them a read!
