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Customer Success Stories

ANGI
Unlocking QA’s Potential

How Angi Transformed Quality Assurance from Grading to Growth

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HIMS & HERS
From Villain to Teammate

How Hims & Hers Empowered Agents by Improving Scorecards

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Gousto
Achieve Customer Satisfaction Excellence

Insights from Gousto's Customer Care Manager on Optimizing Reporting and Coaching Systems

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Brooklinen
Unleashing the Power of Targeted QA

How Brooklinen's Transformed Customer Support with MaestroQA

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ClassPass
Empowering Agent Growth with Quality

How Classpass Leveraged Data-Driven Evaluations & Trainings to Accelerate Performance

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Rent The Runway
From Robotic to Empathetic

How Rent the Runway Revamped Customer Support with Empathy-Driven Scorecards & Agent Evaluation Workflows

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Staples
Mastering Customer Experience

5 Vital Lessons from Staples Canada's eCommerce Team

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Wealthsimple
Innovations in Customer Service Excellence

Discover How Merging Team Lead Roles with Quality Assurance Drives Enhanced Communication, Coaching, and Overall Client Experience.

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