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Leanna Merrell

Product Marketing Manager

Beyond Compliance: How QA is Transforming Medical Device Servicing

Compliance isn’t enough to ensure medical device safety. Learn how AI-driven QA and post-market surveillance improve servicing, reduce failures, and enhance efficiency.

Read Article

KCS QA: Your AI agent is only as smart as your knowledge base

AI chatbots rely on accurate knowledge to deliver the right answers. See how Knowledge-Centered Service (KCS) QA improves AI accuracy, prevents misinformation, and enhances self-service support.

Read Article

Empowering Agents to Overcome Customer Service Challenges and Drive Brand Loyalty

Learn how QA tools and agent empowerment transform customer service into loyalty-building experiences, driving customer satisfaction and brand advocacy.

Read Article

Navigating Legal Risks of AI in Employee Performance Management

Explore expert insights on legal compliance and ADA considerations for AI in performance management, with actionable steps for fair, unbiased evaluations.

Read Article
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