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Quality Beyond Agent Performance
In this blog, we'll dive into how machine-learning models are impacting Quality Assurance and the role of support agents.
We explore some of the data available for an organization's three Ps, how to measure them, and how they might exploit that data.
Call center agent turnover rate is higher than ever. Read this blog to learn why agents leave and how your company can retain your top talent.
Learn everything you need to know about workforce engagement, including what it is and why top-performing CX teams are shifting to focus on it. Read more!
Customer service skills are essential to improving customer experience. Learn why empathy, authenticity, and tone are critical for your call center team.
