Quality Assurance

What 400 Mystery Shopper Calls Just Taught Us About Quality in the Insurance Industry

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Workshop

Coaching Skills for CX Leaders: Cultivate Ownership and Resilience for Peak Performance

This transformative workshop, led by Evolution Coach Andrew Hapke and MaestroQA’s Dan Rorke, will unveil a simple, repeatable coaching framework tailored for CX teams. You’ll learn to facilitate impactful 1:1s and team huddles, and embed sustainable coaching habits that elevate agent performance and deliver exceptional customer experiences.

Thursday, May 22th | 11am PST / 2pm EST

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