Conversation Analytics: The Untapped Data Driving Business Impact
Unlock the power of Conversation Analytics. Learn how AI transforms calls, chats, and emails into actionable insights that boost revenue, reduce churn, and uncover business risks.
Quality Assurance
Refine your quality assurance program with scorecard designs, calibration techniques, and automated workflows. Explore actionable insights to maintain high standards of customer service and continuous improvement.
Empathy in Action: Using Conversation Signals to Drive High-Impact Customer Moments
Join MaestroQA’s Parth Patel and Evolution Coach Courtney Orsinelli—who has worked with leading brands like Dropbox, Microsoft, and Tinder—for a practical, strategy-focused workshop on how to decode sentiment signals, strengthen presence in customer interactions, and build the type of communication that turns moments of friction into moments of connection.
Thursday, December 18th | 11 am PT/2pm ET
Agent Coaching & Development
Empower your customer support agents with coaching techniques, training programs, and performance management strategies that elevate their skills and morale. Learn how data-driven coaching can transform your team's performance.
AI & Technology in CX
Stay ahead of the curve by leveraging AI and emerging technologies to transform customer experience (CX). From chatbots to sentiment analysis, discover how automation and machine learning are shaping the future of customer support.
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