What 400 Mystery Shopper Calls Just Taught Us About Quality in the Insurance Industry
What 400 mystery shopper calls revealed about agent communication, trust gaps, and quality in today’s high-risk homeowners insurance market.
Coaching Skills for CX Leaders: Cultivate Ownership and Resilience for Peak Performance

This transformative workshop, led by Evolution Coach Andrew Hapke and MaestroQA’s Dan Rorke, will unveil a simple, repeatable coaching framework tailored for CX teams. You’ll learn to facilitate impactful 1:1s and team huddles, and embed sustainable coaching habits that elevate agent performance and deliver exceptional customer experiences.
Thursday, May 22th | 11am PST / 2pm EST