Conversation Analytics: The Untapped Data Driving Business Impact
Unlock the power of Conversation Analytics. Learn how AI transforms calls, chats, and emails into actionable insights that boost revenue, reduce churn, and uncover business risks.
Quality Assurance
Refine your quality assurance program with scorecard designs, calibration techniques, and automated workflows. Explore actionable insights to maintain high standards of customer service and continuous improvement.
Smart Decision-Making in the Age of AI: How to Reduce Brand Risk and Drive Strategic Growth
Join MaestroQA’s Dan Rorke and Evolution Coach John Puts—who has worked with brands including Google, L'Oréal, Vinted, PwC, and GetYourGuide—for a hands-on workshop on bringing clarity and emotional intelligence to decision-making in the AI era. You’ll learn how to blend proven frameworks with actionable insights to navigate complexity, reduce brand risk, and drive long-term growth.
Tuesday, September 23rd | 11 AM PT/2PM ET
Agent Coaching & Development
Empower your customer support agents with coaching techniques, training programs, and performance management strategies that elevate their skills and morale. Learn how data-driven coaching can transform your team's performance.
AI & Technology in CX
Stay ahead of the curve by leveraging AI and emerging technologies to transform customer experience (CX). From chatbots to sentiment analysis, discover how automation and machine learning are shaping the future of customer support.
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