Conversation Analytics: The Untapped Data Driving Business Impact
Unlock the power of Conversation Analytics. Learn how AI transforms calls, chats, and emails into actionable insights that boost revenue, reduce churn, and uncover business risks.
Quality Assurance
Refine your quality assurance program with scorecard designs, calibration techniques, and automated workflows. Explore actionable insights to maintain high standards of customer service and continuous improvement.
What Customers Don’t Say: Uncovering the Hidden Drivers of Dissatisfaction
Join MaestroQA’s David Gunn and Evolution Coach Tracy Podell—who has worked with brands including Slack, Headspace, Amazon, Dropbox, Abercrombie, Osea, and Ilia—for a workshop on how to listen beneath the surface to decode the hidden drivers of churn. Learn why listening for intent—not just words—is key to building trust, and discover how to move from anecdotal complaints to systemic insights.
Thursday, October 30th | 11 AM PT/2PM ET
Agent Coaching & Development
Empower your customer support agents with coaching techniques, training programs, and performance management strategies that elevate their skills and morale. Learn how data-driven coaching can transform your team's performance.
AI & Technology in CX
Stay ahead of the curve by leveraging AI and emerging technologies to transform customer experience (CX). From chatbots to sentiment analysis, discover how automation and machine learning are shaping the future of customer support.
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