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Agent Empowerment: 5 Tactics for Customer Retention from Industry Leaders
Discover 5 transformative tactics for agent empowerment, driving customer retention. Dive into industry insights from Rent the Runway, Staples Canada, Gousto & more.
Oct 20, 2023
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How Angi Unlocked Growth and Continuous Improvement with QA
Find out how Sydney's strategies and MaestroQA's powerful tools enabled exceptional customer service for Angi and fostered a culture of continuous improvement.
Jul 13, 2023
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Beyond Low CSAT Scores: Finding the Root Cause of Poor CX
Learn how brands can use contextual data to uncover the root cause of low customer satisfaction scores (CSAT) and then apply the right solution to improve them.
Mar 31, 2023
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A Guide to Customer Service Quality Assurance Programs
Learn how to create a customer service QA program that helps you scale your support team, without affecting quality of customer support.
Mar 1, 2023
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Leveraging Customer Sentiment to Improve CX in Call Centers
Looking for a scalable, automated way to leverage customer sentiment data? MaestroQA is proud to introduce our Sentiment Analysis Dashboard to meet those needs.
Jul 12, 2022
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Agent Empowerment: 5 Tactics for Customer Retention from Industry Leaders
Discover 5 transformative tactics for agent empowerment, driving customer retention. Dive into industry insights from Rent the Runway, Staples Canada, Gousto & more.
Oct 20, 2023
Read More
How Angi Unlocked Growth and Continuous Improvement with QA
Find out how Sydney's strategies and MaestroQA's powerful tools enabled exceptional customer service for Angi and fostered a culture of continuous improvement.
Jul 13, 2023
Read More
Beyond Low CSAT Scores: Finding the Root Cause of Poor CX
Learn how brands can use contextual data to uncover the root cause of low customer satisfaction scores (CSAT) and then apply the right solution to improve them.
Mar 31, 2023
Read More
A Guide to Customer Service Quality Assurance Programs
Learn how to create a customer service QA program that helps you scale your support team, without affecting quality of customer support.
Mar 1, 2023
Read More
Leveraging Customer Sentiment to Improve CX in Call Centers
Looking for a scalable, automated way to leverage customer sentiment data? MaestroQA is proud to introduce our Sentiment Analysis Dashboard to meet those needs.
Jul 12, 2022
Read More
Empathy & Authenticity: Customer Service Skills to Improve CX
Customer service skills are essential to improving customer experience. Learn why empathy, authenticity, and tone are critical for your call center team.
Apr 13, 2021
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What CX Leaders Need to Know About Ecommerce Industry Trends
In this blog, we provide a comprehensive guide for customer experience (CX) leaders on current ecommerce industry trends, tactics, metrics and more.
Mar 31, 2021
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How To Build Your First QA Scorecard — A Comprehensive Guide
Quality assurance scorecards are the foundation of any QA program. Learn how to build a call center quality scorecard with our comprehensive guide.
Oct 29, 2019
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CSAT Scores vs. Quality Assurance Metrics – Which Is Better?
CSAT and quality assurance scores are used by most support teams. Learn about how these CX metrics impact customer satisfaction and when you should use them.
Jan 31, 2018
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How Etsy Empowers Agent Performance
Learn how Etsy runs onboarding, training, and QA for their 500+ agent team–and how they deliver stellar experiences for millions of customers.
January 18, 2021
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Bombas: Why Future CX Leaders Are Getting Their Start in Quality
Hear from Nick Martin, Director of Customer Happiness at Bombas, on how Quality has shaped his career, and why the next generation of VPs and C-Suite execs will need a strong grounding in QA.
June 26, 2021
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Building Trust and Accountability in High Performing CX Teams with WP Engine
Learn how WP Engine has built an environment that allows managers to consistently measure agent performance, while helping them apply grading insights and deliver exceptional customer experiences.
August 20, 2020
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How GetUpside's CX Team Maintains Fast Response Times with Increasing Ticket Volumes
Faced with ever-increasing ticket volumes and demand for support, GetUpside's CX team found themselves at a crossroads.
July 16, 2020
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Why A Focus on Brand is Dialpad's Secret to Increased CSAT
Dialpad spearheaded their transformation from a response time-focused support team to a customer-first support team, doubling down on their brand values in the process. The results? Higher CSAT, QA scores, and improved FCR.
September 15, 2020
Read More
How Etsy Empowers Agent Performance
Learn how Etsy runs onboarding, training, and QA for their 500+ agent team–and how they deliver stellar experiences for millions of customers.
January 18, 2021
Read More
Bombas: Why Future CX Leaders Are Getting Their Start in Quality
Hear from Nick Martin, Director of Customer Happiness at Bombas, on how Quality has shaped his career, and why the next generation of VPs and C-Suite execs will need a strong grounding in QA.
June 26, 2021
Read More
Building Trust and Accountability in High Performing CX Teams with WP Engine
Learn how WP Engine has built an environment that allows managers to consistently measure agent performance, while helping them apply grading insights and deliver exceptional customer experiences.
August 20, 2020
Read More
How GetUpside's CX Team Maintains Fast Response Times with Increasing Ticket Volumes
Faced with ever-increasing ticket volumes and demand for support, GetUpside's CX team found themselves at a crossroads.
July 16, 2020
Read More
Why A Focus on Brand is Dialpad's Secret to Increased CSAT
Dialpad spearheaded their transformation from a response time-focused support team to a customer-first support team, doubling down on their brand values in the process. The results? Higher CSAT, QA scores, and improved FCR.
September 15, 2020
Read More
How Brooklinen Helps Agents Perform at Their Best
Learn the tools and tactics behind Brooklinen’s CX University, and how they’ve been able to slash AHT while delivering world-class sleep straight to customers’ doors.
April 7, 2021
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