CEO/CX: Strategy Chats

Pros and Cons of Sentiment Analysis in Your QA Programs

Insights from the CEO of MaestroQA

Sentiment analysis is a common request we often encounter when people consider AI-powered quality assurance. Discover the potential pitfalls and opportunities associated with sentiment-based metrics, enabling you to incorporate them intelligently into your QA program.
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When: Available Now
Where: On-Demand
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This is part of a twice-a-month webinar series so stay tuned for more!
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In this strategy chat, Vasu will discuss:

Customer sentiment tracking in comparison to CSAT

The challenges of out-of-the-box sentiment tools

The impact of sentiment metrics on your business

About CEO/CX: Strategy Chats

Twice a month, MaestroQA hosts insightful chats about the evolving role of customer experience within the business organization. We will explore emerging trends, challenges and opportunities to harness technology to increase the bottom line impacts of CX on business revenue and growth.

Trusted By

CEO of MaestroQA:
Vasu Prathipati

Vasu is the accomplished CEO and Co-Founder of MaestroQA, a company that has transformed the customer support landscape through data, analytics, and automated workflows. He has assisted hundreds of top-tier brands to revamp their CX strategies, delivering tangible results and exceptional customer experiences.

A renowned thought leader and speaker, Vasu is a leading authority on modernizing customer service to enhance business impact, including QA, training, and agent performance. With a commitment to excellence and a focus on delivering tangible results, Vasu and his team at MaestroQA are dedicated to transforming customer service into a strategic partner for driving brand growth and improving CX.