Innovation in Quality Management with Freshly at The Art of Conversation

No items found.

Freshly has an extremely innovative Quality Management program. They have a tiered system of grading and an internal lexicon around that quality program. This has helped drive internal adoption, and it's helped them scale the team. Hear what Ben Segal, CX Manager at Freshly, had to say about it at our recent event, The Art of Conversation.

Related articles
Agent Empowerment: 5 Tactics for Customer Retention from Industry Leaders
October 20, 2023
Read More
Mastering Agent Onboarding: Quality Assurance Lessons from ClassPass
September 14, 2023
Read More
Important Factors to Consider when Exploring Sentiment Analysis in Customer Support QA: A CX Community Discussion
August 28, 2023
Read More
Agent Empowerment: 5 Tactics for Customer Retention from Industry Leaders
October 20, 2023
Read More
Mastering Agent Onboarding: Quality Assurance Lessons from ClassPass
September 14, 2023
Read More
Important Factors to Consider when Exploring Sentiment Analysis in Customer Support QA: A CX Community Discussion
August 28, 2023
Read More
Unleashing the Power of Customer Conversations: Top 6 Tech Trends Revealed at the CX Summit
August 11, 2023
Read More