Innovation in Quality Management with Freshly at The Art of Conversation

Isaac Lee

May 13, 2019

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Freshly has an extremely innovative Quality Management program. They have a tiered system of grading and an internal lexicon around that quality program. This has helped drive internal adoption, and it's helped them scale the team. Hear what Ben Segal, CX Manager at Freshly, had to say about it at our recent event, The Art of Conversation.

Isaac Lee

After spending years wondering where those "calls recorded for feedback and quality assurance" went, Isaac joined MaestroQA. Today, he helps produce helpful guides and content to help companies take their quality assurance processes to the next level. Connect with him on LinkedIn.