Innovation in Quality Management with Freshly at The Art of Conversation

May 13, 2019

Freshly has an extremely innovative Quality Management program. They have a tiered system of grading and an internal lexicon around that quality program. This has helped drive internal adoption, and it's helped them scale the team. Hear what Ben Segal, CX Manager at Freshly, had to say about it at our recent event, The Art of Conversation.


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