Customer Support has evolved from a cost center to an experience center, with agents serving as brand ambassadors and drivers of customer retention. However, Artificial Intelligence tools are changing the CX landscape once again.
Join us for a discussion on the future of AI in CX with MaestroQA CEO, Vasu Prathipati, as he explores how machine-learning models alter Quality Assurance and impact the role of support agents. Is AI empowering agents or diminishing their creativity? Examine the impact of AI on CX and the role of support agents in the customer experience journey.