The Art of Conversation
CX Summit Insights Hub
Highlights from MaestroQA’s CX Summit Series in NYC Featuring Industry Experts in QA, Customer Support, and CX
Drive Customer Satisfaction with Performance Visibility & Coaching
Learn how Gousto, a prominent British Food Kit Retailer turned QA into a powerful tool for agent coaching and development to continuously optimize the customer experience.
"Pivoting into Maestro is all about: let's really create a true conversation where all parties had a seat at the table and they could express how they felt, they could share, 'where are their pain points?' 'Where were their knowledge gaps?' And from there, properly record action items. Very much closing the loop with the agent to 1) give them a seat at the table, and 2) have accountability for both coach and agent in the room as well."