The Art of Conversation

CX Summit Insights Hub

Highlights from MaestroQA’s CX Summit Series in NYC Featuring Industry Experts in QA, Customer Support, and CX


Explore moments from the previous summit


Explore how QA and Customer Service leaders are confronting their biggest CX challenges.


Drive Customer Satisfaction with Performance Visibility & Coaching

Learn how Gousto, a prominent British Food Kit Retailer turned QA into a powerful tool for agent coaching and development to continuously optimize the customer experience.

"Pivoting into Maestro is all about: let's really create a true conversation where all parties had a seat at the table and they could express how they felt, they could share, 'where are their pain points?' 'Where were their knowledge gaps?' And from there, properly record action items. Very much closing the loop with the agent to 1) give them a seat at the table, and 2) have accountability for both coach and agent in the room as well."

Michael Whittaker
Customer Care Training & Quality Manager

The Art of Conversation

Prepare to transform your CX Analytics strategies at our Fall CX Summit 2023
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Sep 27-29, 2023
New York